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Privacy Policy

Last updated: 9/23/2024

Notefai (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and related services (the “Service”). Please read this policy carefully to understand our practices regarding your information.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Service.

1. Information We Collect

We collect personal and non-personal information about you in the following ways:

1.1. Information You Provide

When you register for an account, subscribe to our Service, or communicate with us, you may provide the following personal information:

  • Contact Information: such as your name, email address, and phone number.
  • Account Information: such as your username, password, and billing information.
  • Content: such as the notes or feedback you upload, submit, or share through the Service.
  • Payment Information: including credit card details or other payment details, which may be processed by third-party payment processors (we do not store payment details on our servers).

1.2. Information Automatically Collected

When you use the Service, we may automatically collect certain information:

  • Usage Information: We collect data about your interaction with the Service, such as the features you use, time spent on the platform, and navigation paths.
  • Device Information: Information about the device used to access the Service, such as your IP address, browser type, operating system, and mobile device identifiers.
  • Cookies and Tracking Technologies: We use cookies and other tracking technologies (such as web beacons) to collect information about your activity on our Service. You can control cookie preferences through your browser settings.

1.3. Information from Third Parties

We may receive information about you from third parties, such as educational institutions that use our Service, or other third-party services that you choose to integrate with Notefai.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. To Provide and Improve Our Services

We use your data to:

  • Set up and manage your account.
  • Deliver educational content and AI-driven note-taking services.
  • Analyze user activity to improve our Service and develop new features.
  • Provide personalized content and recommendations based on your usage and learning preferences.

2.2. For Communication

We use your contact information to:

  • Send you updates, newsletters, and notifications about your account and the Service.
  • Respond to your inquiries and provide customer support.
  • Send you promotional offers (you can opt out of these communications at any time).

2.3. For Billing and Payments

We use your payment information to process payments and manage your subscription. Payment information is handled by third-party payment processors, and we comply with all applicable security standards.

2.4. For Security and Legal Compliance

We may use your information to:

  • Ensure the security of the Service and prevent fraud.
  • Comply with legal obligations, such as responding to lawful requests from public authorities.
  • Protect our legal rights and resolve disputes.

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

3.1. Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processors, data storage services, and analytics providers. These service providers are required to maintain the confidentiality of your information and are prohibited from using your personal data for any purpose other than providing services to Notefai.

3.2. Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3.3. Business Transfers

If we undergo a business transaction, such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or transfer of assets.

3.4. With Your Consent

We may share your personal information with third parties for other purposes, but only with your explicit consent.

4. Your Data Protection Rights

Depending on your location and applicable laws (such as the General Data Protection Regulation (GDPR)), you may have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal data, subject to certain conditions (such as retaining data to comply with legal obligations).
  • Restriction: You can request that we limit the processing of your data.
  • Objection: You have the right to object to the processing of your data in certain circumstances, such as for direct marketing purposes.
  • Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at support@notefai.com.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We may delete or anonymize your data if it is no longer needed for these purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control how cookies are used by adjusting your browser settings. However, disabling cookies may affect the functionality of the Service.

For more details, please see our [Cookie Policy](Link to Cookie Policy).

8. Children’s Privacy

Notefai is not intended for use by children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at support@notefai.com, and we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own. If you are located in the European Economic Area (EEA), we will ensure that adequate safeguards are in place to protect your personal data when it is transferred internationally, in compliance with GDPR.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. Any updates will be posted on this page with the date of the last revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@notefai.com
Phone: +1 231-974-2236